Technical Support Engineer - finastra

Key Responsibilities

• Provide technical assistance and support to customers.
• Respond to queries and resolve technical problems in a timely and efficient manner.
• Diagnose and troubleshoot software and hardware issues.
• Document technical issues and resolutions.
• Escalate complex issues to appropriate internal teams.
• Maintain a high level of customer satisfaction.

Requirements

• Proven experience as a Technical Support Engineer or similar role.
• Proficiency in troubleshooting and problem-solving.
• Familiarity with Linux operating systems.
• Knowledge of SQL databases.
• Excellent communication and interpersonal skills.