remote
Technical Support Engineer - Fin
Software Engineer
Seeking a Technical Support Engineer to assist customers with AI-powered customer experience solutions. This role involves troubleshooting and ensuring seamless integration of SaaS products.
About the role
Key Responsibilities
- Provide exceptional technical support to customers using AI-powered customer agent solutions.
- Troubleshoot and resolve complex customer issues across various channels.
- Assist with the integration and setup of SaaS products for clients.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Educate customers on product features and best practices for optimal utilization.
- Maintain detailed records of customer interactions and resolutions.
Requirements
- Proven experience in a technical support or customer success role.
- Strong understanding of AI technologies and SaaS platforms.
- Excellent troubleshooting and problem-solving abilities.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Experience with help desk software and CRM systems is a plus.