remote
Technical Support Engineer - FileCloud
Software Engineer
Seeking a Technical Support Engineer in the US to diagnose, troubleshoot, and resolve customer issues for the FileCloud EFSS platform. This fully remote role requires strong problem-solving and communication skills.
About the role
Key Responsibilities
- Diagnose, troubleshoot, and resolve customer technical issues related to the FileCloud platform.
- Provide timely and effective support to customers via various communication channels.
- Document technical issues and resolutions for knowledge base creation.
- Collaborate with internal teams to escalate and resolve complex problems.
- Ensure customer satisfaction through excellent service and problem resolution.
Requirements
- Proven experience as a Technical Support Engineer or in a similar customer-facing technical role.
- Strong understanding of troubleshooting methodologies and problem-solving techniques.
- Familiarity with enterprise file sync and share (EFSS) platforms is a plus.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a remote team.
Skills
customer supportcommunicationproblem solving