Technical Support Engineer - EV & Energy Solutions - Luceco plc

Technical Support Engineer – EV & Energy Solutions

Location: Telford, Shropshire (Office Based) Contract: Full Time | Permanent | Monday to Friday Salary: Competitive + 10% Performance Bonus Benefits: Pension, Private Healthcare Contribution, SIPS Scheme and More

Join the Future of Smart Energy

Are you a technically minded problem-solver who enjoys helping customers, troubleshooting technology and learning new systems?

Do you want to build your career within one of the UK's fastest-growing sectors, working with innovative EV charging and energy storage solutions that are helping shape a smarter, greener future?

If so, we'd love to hear from you.

At Sync Energy , part of the Luceco Group, we're looking for a Technical Support Engineer to join our growing team and become a trusted technical expert for customers, installers and partners across our range of EV charging and energy products.

About Sync Energy

Sync Energy is a leading UK manufacturer of electric vehicle charging solutions and battery storage systems.

As demand for sustainable energy technology continues to grow, we're investing heavily in innovation, product development and customer experience. Our products are helping businesses and homeowners transition to cleaner, smarter energy solutions, and we're looking for talented people to join us on that journey.

The Opportunity

This is an excellent opportunity for someone with technical support, electrical, networking, telecommunications, electronics or customer service experience to develop their career within the rapidly expanding EV and renewable energy sector.

You'll provide technical support across a range of products, helping customers diagnose faults, resolve issues and maximise the performance of their equipment.

No two days are the same, and you'll have the opportunity to work closely with Product, Engineering and Software Development teams while continually expanding your technical knowledge.

What You'll Be Doing

• Providing first-class technical support to customers, installers and distribution partners.
• Diagnosing and resolving hardware, software and connectivity issues.
• Supporting product commissioning and configuration activities.
• Investigating faults across EV chargers and energy storage products.
• Escalating complex technical issues to specialist internal teams where required.
• Maintaining accurate records through support ticketing systems.
• Prioritising and managing multiple customer cases simultaneously.
• Communicating technical information clearly and confidently to both technical and non-technical customers.
• Contributing to product improvements through customer feedback and issue analysis.
• Supporting the ongoing development of technical knowledge resources and troubleshooting guides.

A Typical Day Might Include