remote
Technical Support Engineer Entry Level / Graduate - Imanagecom
Software Engineer
Entry-level Technical Support Engineer role for graduates. Focus on providing excellent customer support, troubleshooting technical issues, and documenting solutions. Requires strong communication and problem-solving skills.
About the role
Key Responsibilities
- Provide first-level technical support to customers via various channels (email, phone, chat).
- Troubleshoot and diagnose software and hardware issues, identifying root causes.
- Document technical issues, solutions, and workarounds in a knowledge base.
- Escalate complex problems to senior support engineers when necessary.
- Assist in the creation and maintenance of technical documentation and user guides.
- Collaborate with other teams to resolve customer issues effectively.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to learn new technologies quickly.
- Customer-focused mindset with a passion for helping others.
Skills
customer supportproblem solvingcommunication