Technical Support Engineer - entrata

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to software, hardware, and networks.
• Respond to customer queries in a timely and accurate manner.
• Identify and escalate situations requiring urgent attention to the appropriate internal teams.
• Walk customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.

Requirements

• Proven ability to diagnose and resolve technical issues.
• Excellent customer-facing and communication skills.
• Ability to document technical procedures and user guides.
• Strong organizational and time-management skills.
• Experience with technical support or similar customer service role.