remote
Technical Support Engineer - Endurosat
Software Engineer
Seeking a Technical Support Engineer to provide remote assistance, troubleshoot technical issues, and ensure customer satisfaction. Requires strong problem-solving skills and experience with Linux and networking.
About the role
Key Responsibilities
- Provide remote technical support to customers via various communication channels.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Document support interactions, solutions, and technical knowledge base articles.
- Collaborate with engineering teams to escalate and resolve complex technical problems.
- Ensure high levels of customer satisfaction through prompt and effective support.
Requirements
- Proven experience in a technical support role.
- Proficiency in troubleshooting and problem-solving methodologies.
- Familiarity with Linux operating systems and basic networking concepts.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.