onsite
Technical Support Engineer - emagine Polska
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance with hardware and software issues. This role involves troubleshooting, problem resolution, and ensuring customer satisfaction through effective communication and technical expertise.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues, escalating complex problems as needed.
- Document support interactions and resolutions in the ticketing system.
- Assist with installation, configuration, and maintenance of systems.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Maintain a high level of customer satisfaction through prompt and effective support.
Requirements
- Proven experience in a technical support role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with operating systems such as Linux and Windows.
- Understanding of networking concepts and protocols.
- Excellent communication and interpersonal skills.