onsite
Technical Support Engineer - EEZE ENTERTAINMENT MALTA LTD
Software Engineer
Seeking a Technical Support Engineer to monitor software, live casino studio, and compliance incidents, ensuring prompt resolution within SLAs. Proactive incident management is key.
About the role
Key Responsibilities
- Proactively monitor all software and live casino studio operations.
- Oversee and manage compliance incidents.
- Ensure timely response and resolution of all incidents.
- Adhere to and meet contracted Service Level Agreements (SLAs).
- Collaborate with relevant teams to troubleshoot and resolve technical issues.
- Maintain accurate incident logs and documentation.
Requirements
- Proven experience in technical support or a similar role.
- Strong understanding of incident management processes.
- Familiarity with software monitoring tools and techniques.
- Knowledge of compliance regulations is a plus.
- Excellent problem-solving and communication skills.
Skills
customer supportcommunicationproblem solving