remote
Technical Support Engineer DOW SKILLBRIDGE Cohort - GE HealthCare
Software Engineer
Technical Support Engineer providing remote and onsite technical assistance to Field Engineers, Technicians, and customers. Focuses on resolving system performance issues and managing service-related escalations.
About the role
Key Responsibilities
- Drive customer satisfaction through Service Excellence by providing technical support and counsel.
- Offer remote and onsite support to Field Engineers, Client Service Technicians, and Customers.
- Address system performance issues experienced by clients.
- Serve as the technical resource for service-related escalations concerning the product family.
Requirements
- Ability to provide technical support and counsel both remotely and onsite.
- Experience in troubleshooting system performance issues.
- Capability to manage service-related escalations.
- Must reside in the 48 contiguous United States with a dedicated home office space and high-speed internet.
Skills
customer supportcommunicationproblem solving