remote
Technical Support Engineer - DoorDash USA
Software Engineer
Seeking a Technical Support Engineer to assist restaurants with in-store technology integrations. This role involves troubleshooting and supporting SaaS products, focusing on POS system connections.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for restaurant in-store technology solutions.
- Assist with the integration of DoorDash's platform with various Point of Sale (POS) systems.
- Diagnose and resolve technical issues related to SaaS products and API integrations.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Educate restaurant partners on the effective use of in-store technology.
Requirements
- Proven experience in a technical support or customer success role.
- Familiarity with Point of Sale (POS) systems and restaurant operations.
- Understanding of API integrations and SaaS platforms.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.