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Technical Support Engineer - Distributed Infrastructure - Eaton
Software Engineer
Provide expert technical support for power, connectivity, and digital signage equipment, diagnosing and resolving issues for customers via phone, email, and chat while ensuring high service quality and system reliability.
About the role
Key Responsibilities
- Diagnose and resolve technical issues related to power and connectivity equipment, including UPS systems, network switches, digital signage, and cooling solutions.
- Provide remote and on‑site support via phone, email, and chat, ensuring timely resolution and customer satisfaction.
- Document troubleshooting steps, solutions, and best practices in internal knowledge bases.
- Collaborate with engineering and product teams to identify root causes and recommend product improvements.
- Assist in the development and delivery of training materials for customers and internal teams.
Requirements
- 3+ years of technical support experience in power, networking, or related fields.
- Excellent problem‑solving skills and ability to work independently.
- Strong communication skills, both written and verbal.
- Willingness to travel within a 50‑mile radius for on‑site support.