onsite
Technical Support Engineer - DeepHealth
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance to users, troubleshoot issues, and ensure a seamless healthcare IT experience. This role involves collaboration with cross-functional teams to resolve incidents and maintain high service quality.
About the role
Key Responsibilities
- Serve as the primary point of contact for users requiring technical assistance.
- Troubleshoot and resolve issues related to AI-powered healthcare IT solutions.
- Collaborate with cross-functional teams to address and resolve user incidents.
- Maintain high standards of service quality for users.
- Contribute to the continuous improvement of technical support processes.
Requirements
- Proven experience in a technical support role.
- Familiarity with healthcare IT environments.
- Ability to troubleshoot complex technical issues.
- Strong communication and interpersonal skills.
- Experience with AI or radiology solutions is a plus.
Skills
customer supportcommunicationproblem solving