remote
Technical Support Engineer - Dataiku
Software Engineer
Seeking a Technical Support Engineer to assist customers with Dataiku's AI platform. Responsibilities include troubleshooting, providing technical guidance, and collaborating with engineering teams to resolve complex issues.
About the role
Key Responsibilities
- Provide exceptional technical support to Dataiku customers via various channels (email, chat, phone).
- Troubleshoot and resolve complex technical issues related to the Dataiku platform, including installation, configuration, and usage.
- Diagnose and debug problems, identifying root causes and implementing effective solutions.
- Collaborate with engineering and product teams to escalate bugs and provide feedback for product improvement.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Assist customers with best practices for using Dataiku's AI and machine learning capabilities.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of Linux operating systems and command-line interfaces.
- Proficiency in SQL and experience with relational databases.
- Familiarity with cloud computing environments (AWS, Azure, GCP) is a plus.
- Basic knowledge of Python scripting for troubleshooting or automation is beneficial.
Skills
customer supportlinuxsqlpython