remote
Technical Support Engineer - cybernut
Software Engineer
Seeking a Technical Support Engineer to provide front-line customer support for a K-12 security awareness platform. Responsibilities include diagnosing and resolving technical issues for school IT administrators.
About the role
Key Responsibilities
- Serve as the primary point of contact for customer support tickets.
- Independently diagnose and resolve technical issues for school IT administrators.
- Escalate complex issues to appropriate internal teams when necessary.
- Document support interactions and resolutions thoroughly.
- Contribute to the knowledge base with solutions and troubleshooting guides.
- Ensure timely and effective resolution of customer inquiries.
Requirements
- Proven experience in a technical support role.
- Strong understanding of IT administration principles.
- Excellent problem-solving and diagnostic skills.
- Ability to communicate technical information clearly to non-technical users.
- Familiarity with security awareness concepts is a plus.
Skills
customer supporttechnical troubleshootingsecurity awareness