remote
Technical Support Engineer - Crowdstrike
Software Engineer
Seeking a Technical Support Engineer for a remote role in Brazil. This position involves providing expert technical assistance and troubleshooting for cybersecurity solutions, ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide expert technical support and troubleshooting for CrowdStrike's cybersecurity platform.
- Respond to customer inquiries and resolve technical issues efficiently and effectively.
- Document technical issues and resolutions for knowledge base contribution.
- Collaborate with engineering and product teams to identify and resolve product defects.
- Maintain high levels of customer satisfaction through proactive communication and problem-solving.
Requirements
- Proven experience in technical support or a similar customer-facing technical role.
- Strong understanding of cybersecurity principles and technologies.
- Proficiency in troubleshooting operating systems (Windows, Linux).
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote environment.
Skills
cybersecuritytechnical supportcustomer servicetroubleshootinglinuxwindows