remote
Technical Support Engineer - Crescendoai
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer service and resolve technical issues. This remote role requires strong troubleshooting and communication skills.
About the role
Key Responsibilities
- Provide timely and effective technical support to customers via various channels.
- Diagnose and resolve complex technical issues, ensuring customer satisfaction.
- Document support interactions, solutions, and product feedback.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Maintain a high level of product knowledge and technical expertise.
Requirements
- Proven experience in a technical support or customer service role.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a remote environment.
- Familiarity with ticketing systems and support tools is a plus.
Skills
problem solvingcommunication