remote
Technical Support Engineer - coupa
Software Engineer
Seeking a Technical Support Engineer to provide exceptional customer service and technical assistance for Coupa's spend management platform. Requires strong troubleshooting and communication skills.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for Coupa's spend management platform.
- Assist customers with platform usage, configuration, and issue resolution.
- Collaborate with engineering and product teams to address complex technical problems.
- Document technical issues and solutions for knowledge base.
- Ensure high levels of customer satisfaction through timely and effective support.
Requirements
- Proven experience in a technical support or customer service role.
- Strong understanding of SaaS platforms and cloud computing environments.
- Excellent problem-solving and analytical skills.
- Proficiency in SQL for data analysis and troubleshooting.
- Effective communication and interpersonal skills.
Skills
technical supportcustomer servicetroubleshootingsqlcloud computing