remoteonsite
Technical Support Engineer - ConnectWise
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer service and resolve technical issues for software solutions. Requires strong troubleshooting and problem-solving skills.
About the role
Key Responsibilities
- Provide technical assistance and support for software products.
- Respond to queries and resolve technical issues via phone, email, or other communication channels.
- Diagnose and troubleshoot software problems and guide users through step-by-step solutions.
- Document technical knowledge and create support articles.
- Escalate unresolved issues to appropriate internal teams.
- Maintain a high level of customer satisfaction.
Requirements
- Proven experience in a technical support role.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Familiarity with software troubleshooting methodologies.
- Ability to work independently and as part of a team.
Skills
technical supportcustomer servicetroubleshootingproblem solving