remote
Technical Support Engineer - composio
Software Engineer
Seeking a Technical Support Engineer to assist users with Composio's AI agent infrastructure, focusing on tool integrations like Github and Notion. Requires strong troubleshooting and communication skills.
About the role
Key Responsibilities
- Provide exceptional technical support to users of Composio's AI agent infrastructure.
- Troubleshoot and resolve issues related to tool integrations such as Github, Gmail, Notion, and Salesforce.
- Communicate effectively with customers to understand their technical challenges and provide timely solutions.
- Collaborate with the engineering team to identify and escalate complex technical problems.
- Document support processes and create knowledge base articles for common issues.
- Ensure a high level of customer satisfaction through proactive and responsive support.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of SaaS products and cloud computing environments.
- Excellent problem-solving and analytical skills.
- Familiarity with APIs and common developer tools is a plus.
- Ability to work independently and manage multiple support requests simultaneously.
Skills
customer supporttechnical troubleshootingapicloud computingproblem solving