Technical Support Engineer Commercial Chiller Equipment - Trane Technologies

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Where is the work:

As a Technical Support Engineer , you will provide technical support for the startup, operation and service of Trane Commercial Chiller equipment manufactured in Grand Rapids, MI. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators.

As a Chiller Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of air and water-cooled commercial chillers. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.

What you will do:

Provide Technical Service Support for Trane Field Service Agencies including some travel to work sites when necessary.

Troubleshoot Chillers remotely.

Perform chiller service report and chiller data analysis. Organize data collected including reports and other records as required to support data driven decision making.

Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.

Originate solution in the Help Center and/or technically review solutions for problems.

Travel (up to 15%) to jobs to troubleshoot, train, provide field support and support new product development.

Review and direct customer interaction for Trane Chillers.

Assist with root cause analysis and defect resolution.

Author and/or review product literature and assist with training classes.

Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in those areas.

Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.

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