onsite
Technical Support Engineer - coderabbit
Software Engineer
Seeking a Technical Support Engineer to assist customers with an AI-powered code review tool. This role involves problem-solving and ensuring users maximize the benefits of advanced human-machine collaboration systems.
About the role
Key Responsibilities
- Provide expert technical support to customers using our AI-powered code review tool.
- Troubleshoot and resolve complex technical issues, ensuring customer satisfaction.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Educate customers on best practices for utilizing our human-machine collaboration systems.
- Document support interactions and contribute to knowledge base articles.
- Act as a liaison between customers and the product development team.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of AI and Gen AI concepts.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to diverse audiences.
- Experience with SaaS products and software development workflows is a plus.
Skills
customer supporttechnical troubleshootingaigen aisoftware development