remote
Technical Support Engineer - circle
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer service and resolve technical issues. This role requires strong troubleshooting and communication skills to assist users effectively.
About the role
Key Responsibilities
- Provide technical assistance and support to end-users.
- Respond to queries and resolve technical problems in person, via phone, or email.
- Diagnose and troubleshoot hardware and software issues.
- Guide users through step-by-step solutions.
- Document technical knowledge and procedures.
- Escalate unresolved issues to the appropriate internal teams.
Requirements
- Proven experience in a technical support role.
- Excellent problem-solving and analytical skills.
- Strong customer-facing and communication skills.
- Ability to manage multiple priorities and tasks.
- Proficiency in diagnosing and resolving technical hardware and software issues.
Skills
problem solvingcommunication