remote
Technical Support Engineer - Cerby, Inc.
Software Engineer
Provide technical support and ensure customer satisfaction as a Technical Support Engineer. Monitor tickets, troubleshoot issues, and maintain system efficiency for seamless service delivery.
About the role
Key Responsibilities
- Monitor and respond to customer support tickets within agreed Service-Level Agreements (SLA).
- Participate in customer calls to understand their issues better and provide solutions.
- Troubleshoot technical problems and provide effective resolutions.
- Monitor alerts for system failures and take proactive measures.
- Execute maintenance tasks to enhance operational efficiency.
Requirements
- Experience in providing technical support.
- Familiarity with monitoring customer tickets and alerts.
- Ability to troubleshoot and resolve technical issues.
- Understanding of Service-Level Agreements (SLA).
Skills
customer supporttroubleshootingtechnical supportsla managementsystem monitoring