onsite
Technical Support Engineer - Cdata Software
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance to customers, troubleshoot complex issues, and contribute to product improvement. Requires strong problem-solving skills and database knowledge.
About the role
Key Responsibilities
- Provide expert technical support to customers via various channels, including email, phone, and chat.
- Diagnose and resolve complex technical issues related to our software products and integrations.
- Create and maintain comprehensive technical documentation, including knowledge base articles and troubleshooting guides.
- Collaborate with engineering and product teams to identify and address product bugs and feature requests.
- Assist in the development and delivery of technical training materials for customers and internal teams.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong understanding of SQL and relational databases.
- Excellent troubleshooting and problem-solving abilities.
- Familiarity with APIs and data integration concepts is a plus.
- Ability to communicate technical information clearly and effectively to both technical and non-technical audiences.
Skills
sqlcustomer support