remoteonsite
Technical Support Engineer - Cast AI
Software Engineer
Seeking a Technical Support Engineer to assist customers with Cast AI's cloud-native automation platform. Responsibilities include troubleshooting, providing technical guidance, and ensuring customer satisfaction with Kubernetes and AI infrastructure solutions.
About the role
Key Responsibilities
- Provide expert technical support and troubleshooting for Cast AI's cloud-native automation platform.
- Assist customers with issues related to Kubernetes and AI infrastructure.
- Educate users on platform features and best practices.
- Collaborate with engineering teams to resolve complex technical problems.
- Maintain high levels of customer satisfaction through timely and effective support.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong understanding of Kubernetes and cloud computing environments.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with Linux operating systems.
- Strong communication and interpersonal abilities.
Skills
kubernetescloud computingtechnical supporttroubleshootingcustomer servicelinux