onsite
Technical Support Engineer - Box
Software Engineer
Seeking a Technical Support Engineer to assist customers with Box's intelligent content management platform. Responsibilities include troubleshooting, providing technical guidance, and ensuring customer satisfaction with cloud-based solutions.
About the role
Key Responsibilities
- Provide expert technical support to customers experiencing issues with the Box platform.
- Troubleshoot and resolve complex technical problems related to content management and collaboration.
- Document technical issues, solutions, and best practices.
- Collaborate with engineering and product teams to identify and address product bugs and enhancements.
- Educate customers on product features and functionalities to maximize their use of Box.
Requirements
- Proven experience in a technical support or customer-facing technical role.
- Strong understanding of cloud computing concepts and SaaS environments.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly and effectively to both technical and non-technical audiences.
- Familiarity with content management systems is a plus.
Skills
customer supporttroubleshootingtechnical documentationcloud computing