Technical Support Engineer - Boomi

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable connectivity.  Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

We seek a customer-focused Technical Support Engineer to join our dynamic support team. As a Technical Support Engineer, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.

In this role, you will:

• Develop a deep understanding of boomi's data integration platform, staying up-to-date with new features and enhancements
• Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
• Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
• Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
• Assist in conducting product training sessions for clients, empowering them to utilize boomi's platform efficiently.
• Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
• Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.

Required skills:

• 2 years of experience as a Support Engineer within a technology or data-centric environment.
• Demonstrated strong understanding of databases and data structures, including proficiency in SQL query writing.
• Experience with SaaS technical and data products, as well as familiarity with data operations spaces such as ELT and data orchestration.
• Outstanding problem-solving abilities and analytical thinking, suitable for a fast-paced and team-oriented environment.
• Excellent communi