remote
Technical Support Engineer - Blockchain & Backend - Binance
Software Engineer
Provide tier‑2 technical support for blockchain and backend services, troubleshoot complex issues, and collaborate with engineering teams using Python, Node.js, Go, and cloud infrastructure.
About the role
Key Responsibilities
- Diagnose and resolve production incidents affecting blockchain nodes, APIs, and backend micro‑services.
- Collaborate with development and DevOps teams to reproduce bugs, propose fixes, and improve system reliability.
- Maintain monitoring dashboards, log analysis pipelines, and alerting rules in AWS‑based environments.
- Develop automation scripts and tooling in Python, Node.js, or Go to streamline support workflows.
- Document root‑cause analyses, support procedures, and knowledge‑base articles for internal and external stakeholders.
Requirements
- 3+ years of hands‑on experience in backend support or site reliability engineering.
- Strong programming skills in Python, Node.js, or Go and solid understanding of SQL databases.
- Proficiency with containerization (Docker) and orchestration platforms (Kubernetes) in cloud environments, preferably AWS.
- Familiarity with blockchain concepts, node operation, and cryptographic protocols.
- Excellent problem‑solving communication skills and ability to work under pressure.
Skills
pythonnodejsgosqldockerkubernetesaws