remote
Technical Support Engineer - blacksmith
Software Engineer
Seeking a Technical Support Engineer to assist customers with our high-performance CI infrastructure. This role involves troubleshooting complex issues related to bare-metal machines, cloud environments, and networking, ensuring client satisfaction.
About the role
Key Responsibilities
- Provide expert technical support to customers experiencing issues with our CI infrastructure and services.
- Diagnose and resolve complex problems related to bare-metal hardware, virtual machines, and networking.
- Collaborate with engineering teams to identify root causes and implement solutions.
- Document technical issues, solutions, and best practices.
- Assist customers with onboarding and configuration of our platform.
- Maintain high levels of customer satisfaction through timely and effective support.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong understanding of Linux operating systems and shell scripting.
- Familiarity with networking concepts and protocols.
- Experience with cloud computing environments and virtualization technologies.
- Excellent troubleshooting and problem-solving skills.
Skills
linuxcustomer support