remote
Technical Support Engineer - Bilingual English/Spanish - Tenable, Inc.
Software Engineer
Seeking a Bilingual Technical Support Engineer fluent in English and Spanish to provide remote customer support and troubleshoot cybersecurity issues. This role focuses on ensuring customer satisfaction and resolving technical challenges.
About the role
Key Responsibilities
- Provide technical support to customers via phone, email, and chat in both English and Spanish.
- Troubleshoot and resolve complex technical issues related to cybersecurity products.
- Document customer interactions, technical issues, and resolutions in a ticketing system.
- Collaborate with engineering and product teams to identify and address product bugs and enhancements.
- Educate customers on product features and best practices.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
Requirements
- Fluency in both English and Spanish (written and verbal).
- Proven experience in a technical support or customer service role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with cybersecurity concepts and technologies.
- Excellent communication and interpersonal skills.
Skills
customer supportcommunicationproblem solving