remote
Technical Support Engineer - BeyondTrust
Software Engineer
Seeking a Technical Support Engineer to assist customers with deploying, configuring, and reporting incidents for BeyondTrust's cybersecurity SaaS products. This role involves responding to customer needs and ensuring successful product utilization.
About the role
Key Responsibilities
- Provide technical assistance to customers for the deployment and configuration of BeyondTrust products.
- Respond to customer inquiries and troubleshoot issues related to cybersecurity SaaS solutions.
- Investigate and resolve reported incidents, ensuring timely and effective solutions.
- Document support interactions and resolutions for knowledge base contribution.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Educate customers on product features and best practices to enhance their experience.
Requirements
- Proven experience in a technical support or customer-facing role.
- Familiarity with SaaS environments and cybersecurity principles.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple customer issues concurrently.
Skills
customer supportcybersecuritytroubleshootingtechnical supportincident management