onsite
Technical Support Engineer - BETSOL
Software Engineer
Seeking a Technical Support Engineer in Bengaluru to provide expert assistance, troubleshoot technical issues, and ensure customer satisfaction. Proficiency in operating systems and networking is essential.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems to senior support engineers or relevant teams.
- Document all support interactions and resolutions in the ticketing system.
- Assist in creating and maintaining technical documentation and knowledge base articles.
- Contribute to improving support processes and customer satisfaction.
Requirements
- Proven experience in a technical support role.
- Strong understanding of operating systems (Windows, Linux).
- Familiarity with networking concepts and protocols.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
Skills
technical supporttroubleshootingcustomer servicelinuxwindowsnetworking