remote
Technical Support Engineer - Axonius
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance, troubleshoot complex issues, and ensure customer success. This role involves managing the full ticket lifecycle and driving efficient solutions.
About the role
Key Responsibilities
- Manage the full lifecycle of assigned technical support tickets, performing routine troubleshooting.
- Act as a primary point of contact and escalation lead for customer technical issues.
- Ensure high-quality incident resolution and drive continuous process improvement within the support team.
- Deliver exceptional technical support through meticulous troubleshooting and proactive knowledge sharing.
- Collaborate with other teams to resolve complex product challenges and enhance customer experience.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong troubleshooting and problem-solving skills.
- Ability to manage multiple technical support tickets and prioritize effectively.
- Excellent communication and interpersonal skills for effective customer interaction.
- Demonstrated commitment to driving customer success and continuous improvement.
Skills
technical supporttroubleshootingcustomer success