Technical Support Engineer - Axon

Key Responsibilities

• Provide expert technical support and troubleshooting for Axon's hardware and cloud software solutions.
• Assist customers via phone, email, and chat, resolving technical issues efficiently.
• Document customer interactions, technical issues, and resolutions in a clear and concise manner.
• Collaborate with engineering and product teams to identify and resolve complex technical problems.
• Contribute to the knowledge base by creating and updating support documentation and FAQs.
• Ensure a high level of customer satisfaction through prompt and effective support.

Requirements

• Proven experience in a technical support or customer service role.
• Strong understanding of hardware and cloud-based software systems.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.