remote
Technical Support Engineer - AvePoint
Software Engineer
Seeking a Technical Support Engineer to provide onsite implementation and troubleshooting. This role requires excellent communication, a willingness to learn new technologies, and a strong customer service background.
About the role
Key Responsibilities
- Perform onsite implementation of technical solutions.
- Troubleshoot and resolve technical issues reported by customers.
- Collaborate effectively with Support and R&D teams.
- Gather and provide timely customer feedback to relevant departments.
- Develop and enhance IT and communication skills through diverse project work.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Willingness to learn and adapt to new technologies.
- Demonstrated track record of providing exceptional customer service.
Skills
technical supportcustomer servicetroubleshootingcommunication skills