remote
Technical Support Engineer - Autorabit
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer service and resolve technical issues for SaaS products. Requires strong troubleshooting and problem-solving skills.
About the role
Key Responsibilities
- Provide timely and effective technical support to customers via various channels.
- Diagnose and resolve complex technical issues related to our SaaS platform.
- Document troubleshooting steps and solutions for internal knowledge base and customer self-help.
- Collaborate with engineering and product teams to identify and address product bugs and improvements.
- Maintain high levels of customer satisfaction through professional and empathetic communication.
Requirements
- Proven experience in a technical support or customer-facing role.
- Strong understanding of SaaS products and cloud computing environments.
- Excellent troubleshooting, analytical, and problem-solving abilities.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Experience with ticketing systems and CRM software is a plus.