Technical Support Engineer - Automated Logic - carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role

At Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

ALC is part of the Carrier Global Corporation.

As a Technical Support Engineer, you will play a critical role in executing building automation projects across Wisconsin and Minnesota. This position operates at a branch level, supporting the branch and high-profile projects, including complex commercial installations, and mission critical sites.

This position requires flexibility and mobility, with assignments across Wisconsin, and Minnesota based on project demand.

Travel: 50% plus

Key Responsibilities

Serve as the primary technical expert for the field, diagnosing and assisting in resolving complex building automation and control system issues.

Provide on-site leadership during critical project phases, including first-of-kind startups, system integration, and customer demonstrations.

Train Field Engineers and Field Engineer Supervisors to strengthen technical and leadership capabilities across the team in Wisconsin, Minnesota and the North Region.

Lead field execution for complex and high-visibility projects, including commissioning and startup activities.

Conduct hardware and software design reviews, offering actionable feedback to engineering leadership.

Collaborate with the sales team on control retrofit opportunities by performing site walks, gathering technical data, and supporting proposal development.

Perform periodic energy audits with sales on selected customer sites to present a complete plan to customers for possible energy saving opportunities.

Act as a key technical liaison between customers and internal teams, delivering advanced troubleshooting and support.