Job Description
We are seeking a proactive and technically capable Technical Support Engineer to support device deployment, network connectivity, equipment maintenance, and customer technical support.
In this role, you will be responsible for configuring, testing, and maintaining networking devices, assisting customers with device connectivity and troubleshooting, and supporting internal engineering teams with technical operations. The ideal candidate is hands-on, customer-oriented, and able to work collaboratively across multiple engineering functions.
You will work closely with customers, network engineers, software engineers, QA, and product teams to ensure reliable deployment and operation of our intelligent cloud networking solutions.
Key Responsibilities
Device Deployment & Technical Support
- Configure, deploy, and maintain networking devices and related equipment.
- Assist customers with device installation, configuration, connectivity, and troubleshooting.
- Perform device testing, functional verification, and system validation before deployment.
- Diagnose and resolve network connectivity issues involving routers, switches, firewalls, VPNs, and related equipment.
- Provide remote technical support and coordinate with customers to resolve technical issues in a timely manner.
- Document troubleshooting procedures, deployment processes, and technical findings.
Engineering Support
- Support other engineering teams with technical validation, device setup, and testing.
- Collaborate with software, QA, and product teams during product development and deployment.
- Assist with system integration testing and identify technical issues before product release.
- Participate in hardware verification and product quality improvement initiatives.
- Perform additional technical tasks assigned by the engineering department.
Operations & Maintenance
- Monitor equipment performance and perform routine maintenance when required.
- Assist with network device upgrades, firmware updates, and configuration management.
- Help maintain internal lab equipment and testing environments.
- Support internal IT and network infrastructure when needed.
Required Qualifications
- Currently pursuing or recently completed a Bachelor's degree in Computer Science, Information Technology, Network Engineering, Electrical Engineering, or a related field.
- Basic understanding of networking concepts including TCP/IP, Routing, Switching, VLAN, VPN, DHCP, and DNS.
- Experience with network device configuration, testing, or technical support is preferred.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills and ability to work directly with customers.
- Ability to manage multiple tasks and work effectively in a fast-paced environment.