onsite
Technical Support Engineer - ASCLOUDSECURE
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer service and resolve technical issues. This role requires strong troubleshooting skills across various operating systems and network environments.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems to senior support engineers when necessary.
- Document all support interactions and resolutions in the ticketing system.
- Contribute to the knowledge base by creating and updating support articles.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in a technical support role.
- Strong understanding of operating systems (Linux, Windows).
- Familiarity with networking concepts and protocols.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and problem-solve effectively.
Skills
technical supportcustomer servicetroubleshootinglinuxwindowsnetworking