remoteonsite
Technical Support Engineer - ArmorCode Inc.
Software Engineer
Seeking a Technical Support Engineer to assist customers with ArmorCode's AI-powered ASPM platform. Responsibilities include troubleshooting, providing technical guidance, and ensuring customer satisfaction with security solutions.
About the role
Key Responsibilities
- Provide exceptional technical support to customers using ArmorCode's ASPM platform.
- Troubleshoot and resolve complex technical issues related to application security, infrastructure, containers, and cloud environments.
- Collaborate with engineering and product teams to identify and address product bugs and enhancements.
- Educate customers on platform features and best practices for security risk management.
- Maintain clear and concise documentation of support interactions and resolutions.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of cloud security concepts and ASPM principles.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information effectively to both technical and non-technical audiences.
- Experience with SaaS platforms and ticketing systems is a plus.
Skills
technical supportcustomer servicetroubleshootingcloud security