onsite
Technical Support Engineer - Armis Security
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance for cybersecurity solutions. This hybrid role in Costa Rica involves troubleshooting, customer support, and ensuring effective cyber risk management for clients.
About the role
Key Responsibilities
- Provide expert technical support and troubleshooting for cybersecurity solutions.
- Assist customers in resolving complex technical issues related to cyber exposure management.
- Collaborate with engineering teams to identify and resolve product bugs and enhancements.
- Document technical solutions and create knowledge base articles.
- Ensure high levels of customer satisfaction through timely and effective support.
- Monitor and manage security incidents and provide guidance on remediation.
Requirements
- Proven experience in technical support, preferably in cybersecurity.
- Strong understanding of network security principles and protocols.
- Excellent troubleshooting and problem-solving skills.
- Experience with cloud environments and security concepts.
- Effective communication and customer service abilities.
Skills
technical supportcybersecuritynetwork securitytroubleshootingcustomer servicecloud security