USA, Arizona, TempeCustomer Support und SalesCustomer Support / ServiceVollzeitBerufserfahrung
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Planning and execution of assigned software specific tasks.
- Execute independent testing and qualification of EVG equipment software.
- Prepare, report and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).
- Responsible for organizing, tracking and filing all software revisions (for all relevant equipment types) for North America as required by HQ.
- Participate and/or lead failure analysis with HQ R&D departments.
- Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.
- Maintenance of all software products on customer equipment (patches, backups, version updates).
- Perform data and performance analysis of the installed base at key customers. Support the technical support hotline during normal working hours. Ensure technical support issue tracking system is fully adhered to.Researches internal and external equipment configuration inquiries.
- Develops, recommends and/or implements field and customer on-the-job training requirements.
- Coordinates customer and affiliate meetings, teleconferences, visits and support logistics.
- Develops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports.
- Visits customers and affiliates to review customer issues and provides required technical support and recommendations.
Additional Duties and Responsibilities:
- Initiates quotation for training, parts, retrofits and upgrades.
- Maintains and performs repairs on company demo cleanroom equipment.
- Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.
- Keeps informed and trained on the company’s most current systems, methods and procedures.
- Prepares troubleshooting and repair guides for Best Known Methods.
- Mentors and provides technical assistance and training to less experienced personnel.
- Exhibits good housekeeping practices in all work areas.
Qualifications / Education / Skills and Experience
- This position requires an Associate’s Degree or Bachelor’s Degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment.
- At least two (2) years of experience with an EVG tool platform, preferred.