remote
Technical Support Engineer - Appspace
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer support, troubleshoot technical issues, and contribute to technical documentation for SaaS products.
About the role
Key Responsibilities
- Provide exceptional technical support to customers via various channels.
- Diagnose and resolve complex technical issues related to Appspace products.
- Create and maintain clear, concise technical documentation and knowledge base articles.
- Collaborate with engineering and product teams to identify and address product bugs and improvements.
- Manage and prioritize support tickets effectively to ensure timely resolution.
- Assist in the onboarding and training of new support team members.
Requirements
- Proven experience in a technical support or customer-facing technical role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with SaaS platforms and cloud computing concepts.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent written and verbal communication skills in English.
Skills
customer supporttroubleshootingtechnical documentationticketing systemscloud computing