onsite
Technical Support Engineer - applied
Software Engineer
Seeking a Technical Support Engineer to provide excellent customer service and technical assistance. This role involves troubleshooting issues and resolving customer inquiries effectively.
About the role
Key Responsibilities
- Provide timely and effective technical support to customers via various channels.
- Diagnose and resolve hardware, software, and network issues.
- Document customer interactions and technical solutions.
- Collaborate with engineering teams to identify and address product bugs.
- Escalate complex issues to appropriate internal teams.
- Contribute to the knowledge base with solutions and troubleshooting guides.
Requirements
- Proven experience in a technical support role.
- Strong understanding of troubleshooting methodologies.
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency in using support ticketing systems.
Skills
problem solvingcommunication