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Technical Support Engineer APJ - YugabyteDB
Software Engineer
Seeking a Technical Support Engineer for the APJ region to provide expert assistance for YugabyteDB, an AI-ready, distributed PostgreSQL database. Focus on cloud-native applications and ensuring seamless customer experience.
About the role
Key Responsibilities
- Provide expert technical support for YugabyteDB, a distributed PostgreSQL database, to customers in the APJ region.
- Troubleshoot and resolve complex technical issues related to cloud-native applications and database deployments.
- Collaborate with engineering teams to identify and address product bugs and performance issues.
- Develop and maintain technical documentation, knowledge base articles, and best practices.
- Engage with customers to understand their technical challenges and provide effective solutions.
- Ensure high levels of customer satisfaction through timely and accurate support.
Requirements
- Proven experience in technical support or a similar customer-facing engineering role.
- Strong understanding of PostgreSQL and distributed database systems.
- Familiarity with cloud-native architectures and deployment environments.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly and effectively.