remote
Technical Support Engineer APAC/US - Remote - Hospitable
Software Engineer
Seeking a Technical Support Engineer for remote APAC/US roles. This position involves providing excellent customer support for a SaaS product, troubleshooting technical issues, and collaborating with engineering teams.
About the role
Key Responsibilities
- Provide exceptional technical support to customers via various channels (email, chat, phone).
- Troubleshoot and resolve complex technical issues related to the company's SaaS platform.
- Document technical issues, solutions, and customer feedback.
- Collaborate with engineering and product teams to identify and resolve bugs and improve the product.
- Assist in the creation and maintenance of technical documentation and knowledge base articles.
Requirements
- Proven experience in a technical support or customer success role, preferably in a SaaS environment.
- Strong troubleshooting and problem-solving skills.
- Familiarity with API integrations and common web technologies.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with ticketing systems and CRM software.
Skills
customer supporttechnical supporttroubleshootingapidatabases