onsite
Technical Support Engineer - Antal Sp. z o.o.
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance, troubleshoot complex issues, and ensure customer satisfaction. Proficiency in Linux, Windows, and networking is essential.
About the role
Key Responsibilities
- Provide high-level technical support and troubleshooting for a range of software and hardware issues.
- Diagnose and resolve complex technical problems for customers via various communication channels.
- Document technical issues, solutions, and customer interactions accurately.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Maintain a high level of customer satisfaction through prompt and effective support.
- Contribute to the knowledge base with solutions and best practices.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong understanding of operating systems, including Linux and Windows.
- Familiarity with networking concepts and protocols.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly and concisely to both technical and non-technical audiences.