onsite
Technical Support Engineer - ampowrbv
Software Engineer
Seeking a Technical Support Engineer in Jakarta to provide expert technical assistance, troubleshoot complex issues, and ensure customer satisfaction. Proficiency in Linux and networking is essential.
About the role
Key Responsibilities
- Provide first-level technical support to customers via various channels (email, phone, chat).
- Diagnose and resolve hardware, software, and network issues efficiently.
- Document support interactions, solutions, and technical knowledge base articles.
- Escalate complex issues to senior support engineers or development teams when necessary.
- Collaborate with cross-functional teams to improve product quality and customer experience.
Requirements
- Proven experience in a technical support role.
- Strong understanding of operating systems, particularly Linux.
- Familiarity with networking concepts and protocols.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
Skills
problem solvinglinux