remote
Technical Support Engineer - ALTEN Technology USA
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance to clients, troubleshoot complex issues, and ensure customer satisfaction. Proficiency in operating systems and networking is essential.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Document support interactions and resolutions in a ticketing system.
- Escalate complex problems to senior support engineers or development teams.
- Contribute to the knowledge base by creating and updating support articles.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in a technical support role.
- Strong understanding of operating systems (Windows, Linux).
- Familiarity with networking concepts and protocols.
- Excellent troubleshooting and analytical skills.
- Ability to communicate technical information clearly to non-technical users.
Skills
technical supporttroubleshootingcustomer servicelinuxwindowsnetworking